Carreb Website Terms of Service

Carreb Pty Ltd (ABN: 13 686 120 892) ("Carreb", "we", "us", "our") is an Australian company based in Queensland. We provide informational tools and modelled estimates to help users understand indicative vehicle cost of ownership, emissions performance, and potential savings. We are not a car dealer, broker, lender, financial adviser, legal adviser, credit assistance provider, vehicle comparison service, car review site, or car sales platform.

Contacting Carreb: Use the Contact Us page on our website for all enquiries, including support, complaints, legal notices, and security or vulnerability disclosures.

Postal: Brisbane, Queensland, Australia

You must be aged 18 or over to purchase paid features or subscriptions.

Users aged 16–17 may use free features only, with a parent or guardian's consent.

You must use the Services in your own name or with proper authority from an organisation you represent.

You are responsible for your account, including keeping your login credentials secure, ensuring that information you provide is accurate and up to date, and notifying us promptly via the Contact Us page if you suspect any unauthorised use of your account. We are not liable for losses arising from unauthorised access to your account where you have failed to keep your credentials secure.

Pricing and GST. All prices are shown in Australian dollars (AUD) and include GST unless expressly stated otherwise.

Recurring Charges. If you subscribe to a recurring plan, you authorise us to charge the applicable fee at the disclosed interval until you cancel. We display the price, billing interval, and next charge date at checkout and in your account settings.

Free Trials and Promotions. If offered, we will clearly state the duration and what happens when the trial period ends. One trial per user unless we specify otherwise.

Renewal Reminders. Where required by law, we will provide a reminder before any renewal or charge.

Cancellation. You can cancel your subscription at any time, effective at the end of the current billing period, via Settings → Billing. No hidden steps or barriers.

Refunds. Fees already paid are non-refundable except as required by the Australian Consumer Law or as we otherwise agree in writing. Your statutory rights under the ACL are not affected by this clause.

Payment Issues. If a payment fails, we may retry the charge, request updated payment details, or suspend access to paid features until the issue is resolved.

Carreb compiles, models, and presents vehicle-related information including indicative cost-of-ownership estimates, estimated cost differences versus a user's selected current vehicle, emissions performance data, and related features such as CORE™ Rating, CORE™ Dial, SmartMatch™, RideReveal™, and Spotlights™.

Indicative Only. All outputs are modelled estimates based on assumptions, standardised proxies, and datasets that may change. They do not constitute guarantees of dealer pricing, individual running costs, resale values, or future outcomes. Always verify material details with relevant third parties (e.g., dealers, insurers, energy providers, financial advisers).

Data Changes. We may correct, recalibrate, update, or withdraw outputs at any time if underlying data changes, if we identify errors, or if validation fails.

No Professional Advice. Carreb provides general information only. We do not provide personal financial advice, credit advice, legal advice, tax advice, environmental advice, or any other form of professional advice within the meaning of the Corporations Act 2001 (Cth), National Consumer Credit Protection Act 2009 (Cth), or any other applicable legislation. Seek independent professional advice before acting on any information provided through the Services.

Third-Party Links. The Services may contain links to third-party websites. We are not responsible for the content, terms, privacy practices, or offers of any third-party website. Your dealings with third parties are solely between you and them.

No Dealership Role. We do not buy, sell, lease, finance, or arrange the sale of vehicles. Any communication, negotiation, or contract with a dealer or manufacturer is solely between you and that party.

Estimated Cost Difference vs Your Current Vehicle. This is the modelled estimate of the difference between your selected current vehicle's estimated monthly total cost and a new vehicle's estimated monthly total cost. Where the result is lower, Carreb may display it as Monthly Save as a marketing shorthand. You can refine the estimate by setting or updating your current vehicle and inputs in MyGarage. If no current vehicle is set, we may apply a stated fallback baseline. See Section 22 for detailed assumptions and limitations.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the ACL.

You must not (and must not allow or assist anyone else to): copy, scrape, crawl, harvest, or systematically index the Services or their outputs; reverse-engineer, decompile, or attempt to extract source code, models, algorithms, or data structures; bypass or interfere with access controls, security measures, or rate limits; upload or transmit unlawful, infringing, misleading, or harmful content (including malware); use the Services to build, train, or improve a competing product, service, or dataset; misrepresent your identity or relationship with Carreb; use automated means (bots, scripts, or crawlers) except as expressly permitted under an approved API agreement; or commercially exploit or redistribute any Carreb outputs without our prior written consent.

We may suspend or terminate access for violations of this Section (see Section 12).

If you upload or provide content through the Services (e.g., text, images, personalised inputs, preferences, reviews, dealer quotes): you grant Carreb a worldwide, royalty-free, non-exclusive licence to host, reproduce, and display your content solely to operate, provide, and improve the Services. You warrant that you have the rights to the content and that it does not infringe any third-party rights or breach any law. You remain responsible for your content. We may remove content that breaches these Terms or any applicable law.

Feedback. If you provide suggestions, ideas, or feedback, you grant us permission to use them without any obligation to you.

The Services — including software, designs, models, algorithms, compilations, databases, text, graphics, logos, trademarks, and the CORE™ Rating methodology — are owned by Carreb or our licensors and are protected by Australian and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Services for their intended purpose, subject to these Terms. You must not use our trademarks, branding, look-and-feel, or proprietary methodology without our prior written consent.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information and your choices regarding analytics and tracking technologies. By using the Services, you consent to our handling of personal information in accordance with that policy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles. The Privacy Policy forms part of these Terms.

Nothing in these Terms excludes, restricts, or modifies any non-excludable statutory rights, guarantees, or remedies under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If we fail to comply with an applicable consumer guarantee, you are entitled to a remedy as provided by the ACL.

Where the ACL permits, our liability for services that are not of a kind ordinarily acquired for personal, domestic, or household use (i.e., non-major failures in a business context) is limited, at our option, to: (a) re-supplying the Services; or (b) paying the cost of having the Services re-supplied.

Any statement in these Terms that a feature, fee, or purchase is "non-refundable" is subject to the ACL and does not limit your statutory rights.

Services "As Available." We aim for high availability and accuracy but do not warrant that the Services will be uninterrupted, error-free, complete, or accurate at all times. We do not warrant that our estimates will match individual costs, dealer pricing, or on-road outcomes.

No Exclusion of ACL Rights. To the extent permitted by law and subject to the ACL, we exclude all non-statutory warranties and conditions.

Limitation — Business Users Only. To the maximum extent permitted by law and excluding liability that cannot be limited under the ACL, Carreb's total aggregate liability to business users (i.e., users who acquire the Services in trade or commerce and who are not consumers within the meaning of the ACL) arising out of or in connection with the Services is limited to the greater of AUD $100 or the total fees paid to Carreb by that user in the 12 months immediately preceding the event giving rise to liability.

Consequential Loss. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of data, or loss of anticipated savings arising from or in connection with the Services, regardless of whether such loss was foreseeable.

Consumers. For consumers under the ACL, this Section applies only to the extent it does not contravene your non-excludable statutory rights and remedies.

No Liability for User Inputs. We are not liable for the accuracy or consequences of information, data, or assumptions you enter into the Services, including customised pricing, finance terms, insurance estimates, or resale value expectations in MyGarage.

You may stop using the Services at any time. We may suspend or terminate your access (with reasonable notice where practicable) if: you materially breach these Terms or any applicable law; your payment is overdue and not remedied after notice; your use presents a security, integrity, or compliance risk; or we discontinue a feature or the Services (see Section 14).

On termination, your right to access the Services ends. Sections that by their nature should survive termination (including intellectual property, privacy, limitation of liability, disputes, and general terms) will continue to apply. We may retain and use aggregated or de-identified data derived from your use.

Use the Contact Us page for support or complaints. We will acknowledge complaints within 5 business days and aim to resolve them promptly and fairly. This complaints process does not limit your rights under the ACL, the Privacy Act 1988 (Cth), or any other applicable law.

We continually improve the Services and may add, change, suspend, or remove features. If we make changes that materially reduce the functionality of a paid feature during an active billing period, we will provide reasonable notice and, where required by law, offer appropriate remedies (for example, pro-rata credit, extension of service, or cancellation).

We may update these Terms from time to time. We will post the effective date at the top and, for material changes, provide reasonable notice (e.g., via in-product notification or email). Changes apply prospectively only. By continuing to use the Services after the effective date, you agree to the updated Terms. For enforceability, we may ask you to re-accept updated Terms (e.g., via a click-through checkbox).

Do not probe, scan, or test the vulnerability of the Services without our prior written authorisation. If you discover a security issue, submit a confidential report via the Contact Us page by selecting the Security/Vulnerability option and avoid public disclosure until we confirm a fix. Do not deploy malware, attempt to gain unauthorised access, or disrupt the Services in any way.

If you download our application from an app store or third-party platform, your use must also comply with that platform's terms. Where there is a conflict between these Terms and the platform's terms, these Terms apply to the extent permitted by the platform's requirements.

We prefer to resolve issues quickly and fairly. Please contact us first via the Contact Us page so we can try to help.

Representative Proceedings. Nothing in these Terms limits your right, where available at law, to participate in a representative (class) proceeding.

These Terms do not require mandatory arbitration.

These Terms are governed by the laws of Queensland, Australia. You and Carreb submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of the Commonwealth of Australia. Nothing in this Section prevents a consumer from bringing a claim in a competent local tribunal (e.g., the Queensland Civil and Administrative Tribunal, QCAT) where permitted by law.

Entire Agreement. These Terms, together with any feature-specific terms, the Privacy Policy, and the Vehicle Data Sources, Standards and Methodology page, constitute the entire agreement between you and Carreb regarding the Services.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect.

No Waiver. A failure or delay by us in exercising any right under these Terms does not constitute a waiver of that right.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer our rights or obligations in connection with a restructure, merger, acquisition, or sale of assets, provided your rights under these Terms are not materially diminished.

Force Majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.

Notices. We may provide notices by in-product messages, by posting to our website, or to the contact details associated with your account.

Carreb applies a uniform, consistent methodology to every vehicle in our database, regardless of brand, manufacturer, or fuel type. We do not single out, target, or unfairly disadvantage any particular manufacturer, dealer, model, or vehicle type.

Our CORE™ Rating, cost-of-ownership estimates, emissions calculations, and all other outputs are derived from publicly available data and our proprietary models. They reflect modelled estimates based on the data available to us at the time of publication. They are not statements of absolute fact, opinions about the quality or desirability of any vehicle, or recommendations to purchase or avoid any particular vehicle.

We act in good faith and welcome corrections, updated data, or feedback from manufacturers, dealers, data suppliers, and users (see Section 23).

22.1 Cost of Ownership / Cost Difference / Emissions Tools

Our tools produce modelled estimates based on inputs, assumptions, and datasets that may change without notice. Results are indicative only and do not constitute guarantees of dealer pricing, actual running costs, resale outcomes, emissions performance, or future financial outcomes. Always verify material details with relevant third parties. We may correct, recalibrate, or withdraw outputs if underlying data changes, errors are identified, or validation fails.

22.2 Monthly Save — Definition, Baseline and Refinement

What It Is. Estimated Cost Difference vs Your Current Vehicle is the estimated difference between your selected current vehicle's estimated monthly cost and a new vehicle's estimated monthly cost, as modelled by our cost-of-ownership engine. Where that difference is lower, Carreb may display it as Monthly Save as a marketing shorthand.

Refine in MyGarage. You can (and should) refine the estimate by setting your current vehicle, usage patterns (km/year), energy tariffs, finance terms, insurance, and other inputs in MyGarage.

No Current Vehicle Set? If you have not set a current vehicle, we may apply a stated fallback baseline, such as a class-average cost baseline for the relevant vehicle category together with category-specific annual km defaults derived from Australian Bureau of Statistics Survey of Motor Vehicle Use data. These are general proxies only and may not reflect your individual circumstances.

Class Average / Fallback Baseline. "Class average" means a weighted average within the selected vehicle class derived from our dataset and update schedule. Where used as a fallback baseline, it is indicative only and may not mirror your specific mix of vehicles or driving patterns.

Cost Components. "Monthly cost" is derived from our total cost-of-ownership model. The specific cost components and calculation method are identified near the relevant metric or on our Vehicle Data Sources, Standards and Methodology page. If you do not provide certain inputs (e.g., finance terms, insurance), we may use standardised proxies or indexed estimates, which may differ from your individual costs.

You Control the Assumptions. Your individual costs will vary with usage, location, energy tariffs, fuel prices, driving behaviour, finance and insurance terms, maintenance regimes, and other variables. For a more representative result, update your MyGarage inputs. The accuracy of outputs depends on the quality and completeness of the inputs you provide.

22.3 Resale Value Estimates (Indicative Only)

We display a modelled, industry-average resale value estimate solely for use within estimation features (e.g., CORE™ Rating, True Value, Full Picture views). This estimate is not a vehicle valuation, trade-in offer, market appraisal, credit assessment, or an offer to buy or sell any vehicle. It does not account for an individual vehicle's condition, factory options, accessories, repair or ownership history, regional supply and demand, or market timing. Verify independently (e.g., via a dealer appraisal or independent valuation) before relying on any resale outcome. Nothing in this clause limits your rights under the ACL.

22.4 Dealer Pricing and Offers

Any "drive-away" price or offer displayed through the Services is indicative only and is subject to the dealer's location, available stock, fees, factory options, accessories, promotional periods, and timing. Carreb does not negotiate, broker, or guarantee any dealer pricing. Confirm all details directly with the dealer before making any commitment or purchase.

22.5 RideReveal™ and Personalisation

RideReveal™ outputs are informational and subjective interpretations. They draw on published research in consumer behaviour and identity signalling but are not statements of fact, psychological assessments, or purchase recommendations. They are designed for entertainment and informational value only.

22.6 Energy and Fuel Assumptions

Where we reference energy tariffs, fuel prices, grid-intensity values, or charging assumptions, these are location-dependent and time-dependent estimates. Grid-intensity values are not real-time unless expressly stated. Verify with your energy provider and adjust your MyGarage settings to reflect your actual circumstances (including home solar or renewable energy plans).

22.7 Beta and Experimental Features

Features labelled "beta" or "experimental" may be incomplete, subject to rapid change, or withdrawn at any time without notice. Use at your own discretion.

Carreb is committed to accuracy, fairness, and transparent methodology. If a manufacturer, dealer, data supplier, industry body, or user believes that any data point, estimate, or CORE™ Rating displayed by the Services is materially inaccurate or misleading, they may submit a Right to Reply request via the Contact Us page, identifying the specific item and providing supporting evidence.

We will review all submissions in good faith within a reasonable timeframe and, where a material error is confirmed, update or correct the relevant output as soon as reasonably practicable. We may request additional information and will take into account data reliability, methodological consistency, regulatory standards, and the public interest.

Acknowledgement of a request does not guarantee a change. We retain editorial and methodological discretion over if and how to amend published content, subject to our obligations under applicable law.

Data Provenance. We compile data from publicly available sources, manufacturer specifications, and reputable government and industry datasets. We apply our own proprietary models to present results. For full details, see our Vehicle Data Sources, Standards and Methodology page.

Independence. We are not affiliated with, sponsored by, or endorsed by any vehicle manufacturer, dealer, marketplace, vehicle comparison service, or review site. No advertiser, sponsor, or commercial partner influences our cost, emissions, or rating calculations.

Trademarks and Fair Reference. Third-party names, logos, or marks appear in the Services solely to identify vehicles, brands, or services for the purpose of factual reference. Their use does not imply endorsement, affiliation, or sponsorship by the relevant third party.

Data Availability and Change. Third-party data (including emissions figures, fuel and energy prices, dealer offers, and servicing estimates) may change, be withdrawn, or contain inaccuracies. We may recalibrate or withdraw outputs when source data changes or our validation processes identify issues.

Our workflow may include AI-assisted retrieval, summarisation, analysis, or modelling. While we apply validation checks and human oversight, AI-assisted outputs can occasionally reflect outdated, incomplete, or contextually inaccurate information. You should independently verify any material details that are important to your decisions. Carreb does not warrant the accuracy of AI-assisted outputs.

Outbound Links. The "BUY" button or similar links direct you to third-party dealer or marketplace websites for your convenience only. We do not sell vehicles, broker sales, arrange finance, or guarantee pricing, stock availability, or any transaction terms.

Your Transaction. Any negotiation, contract, or purchase arising from an outbound link is solely between you and the relevant dealer or platform. Their terms, conditions, and privacy policy apply to that transaction.

Customise for Accuracy. Use MyGarage to input actual dealer quotes, finance terms, service packages, or other details to improve the accuracy of your estimates. Default estimates shown in the Services may differ materially from final dealer offers.

The following terms apply in addition to Sections 4 and 22 and are subject to the Australian Consumer Law:

27.1 Spotlights™ — One-Time Unlock

A one-time, non-recurring purchase that unlocks all available Spotlight badges for vehicles saved to your MyGarage. Access is tied to your account, is non-transferable, and persists for the life of your account (including if you change plans). Purchases are final and non-refundable except as required by the ACL.

27.2 RideReveal™ — Unlock and Usage

Each RideReveal™ unlock applies to a single saved vehicle in your MyGarage. Bundle credits may be offered on certain plans; Full Insight Pro may include unlimited use. Purchases are final and non-refundable except as required by the ACL.

To the maximum extent permitted by law and subject to the Australian Consumer Law, the Services are provided on an "as is" and "as available" basis. We do not owe a duty of care to users or third parties in respect of informational outputs generated by the Services, except to the extent such duty arises under statute and cannot be excluded.

Nothing in this clause excludes, restricts, or modifies any non-excludable rights, guarantees, or remedies under the ACL.

We continually improve our data pipelines, models, assumptions, and scoring systems (including the CORE™ Rating methodology). We may update inputs, assumptions, weighting coefficients, or calculation methods and may recalibrate historical outputs to reflect improved data or methodology. Where a paid feature is materially reduced as a result, Section 14 applies (notice and appropriate remedies).

To the extent permitted by law and subject to the ACL, you agree to indemnify and hold harmless Carreb, its officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Services in a manner not authorised by these Terms; (c) content you upload or provide through the Services; or (d) your violation of any applicable law or third-party right.

This indemnity does not apply to the extent that the relevant claim arises from Carreb's own negligence, wilful misconduct, or breach of these Terms.

In the event of any inconsistency between these Terms and any other Carreb policy, page, or communication, these Terms prevail to the extent of the inconsistency, except where the ACL or other applicable law provides otherwise.

Headings are for convenience only and do not affect interpretation.

References to "including" or "for example" are not limiting.

References to legislation include amendments, replacements, and subordinate legislation.